PRIVACY POLICY
1. Introduction
Voyager Plumbing Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, including through our website, contact forms, phone, email, or in person.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Your name
- Contact details (phone number, email address, residential address)
- Details of the plumbing services requested
- Payment information
- Any other information you provide us in the course of our work
We only collect information that is reasonably necessary to provide our services.
3. How We Collect Your Information
We collect personal information through:
- Phone calls or emails
- Online forms or contact submissions on our website
- In-person consultations or service visits
- Social media interactions (if applicable)
4. Why We Collect Your Information
We collect your personal information for purposes including:
- Providing goods and services
- Managing bookings and appointments
- Issuing quotes and invoices
- Communicating with you about your service request
- Meeting our legal and regulatory obligations
- Ongoing maintenance and warranty of services
- Marketing of our promotions, products or services
We will not use your personal information for any other purpose without your consent.
5. Direct Marketing
We may use your personal information to send you marketing materials about our products and services, special offers, or updates that we believe may interest you.
This may include but not limited to:
- Email newsletters
- SMS notifications
- Letterbox drops or physical mail
- Phone calls
We may disclose your information to trusted third-party service providers (such as printing or mailing houses, email marketing platforms, or advertising agencies) to help us manage and deliver these communications.
You can opt out of receiving marketing communications from us at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly at hello@voyagerplumbing.com.au
We will never sell your personal information to third parties for their own marketing purposes.
6. Disclosure of Your Information
We may disclose your personal information to:
- Our employees or contractors to carry out plumbing services
- Professional advisers such as accountants or insurers
- Third-party service providers such as IT support, payment processors, and marketing or distribution agencies
- Government authorities where required by law
We do not sell or rent your personal information to third parties.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes both electronic and physical security measures.
8. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete. To do this, please contact us using the details below.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions, concerns, or complaints about our handling of your personal information, please contact us via email: hello@voyagerplumbing.com.au
Voyager Plumbing Pty Ltd
ABN: 58 683 531 071
